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Online Courses in Service Design 2022

Courses can be taken to achieve a variety of purposes: They can serve as remedial or foundational classes, they might be taken to gain valuable skills, or they could be chosen simply to pursue an interest.Service design is a field concerned with creating and developing better customer service experiences. It involves everything from employee training to organizational design, and is increasingly i… Read more

Courses can be taken to achieve a variety of purposes: They can serve as remedial or foundational classes, they might be taken to gain valuable skills, or they could be chosen simply to pursue an interest.

Service design is a field concerned with creating and developing better customer service experiences. It involves everything from employee training to organizational design, and is increasingly important in fields such as retail, transportation, and health care.

Online Course in Service Design

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Singapore

In today’s service and knowledge-based economies, businesses must constantly find new ways to stand out. In this competitive marketplace, applying a customer-centric approach ... +

In today’s service and knowledge-based economies, businesses must constantly find new ways to stand out. In this competitive marketplace, applying a customer-centric approach to managing, and delivering service excellence is critical. However, this effort requires more than relying on customer feedback to showcase your service offerings. It demands the creation of high-quality operations within a high-trust environment, leading to motivated employees who provide exceptional customer service. In the Service Leadership: Customer Value, Excellence and Cost-Effectiveness program—offered by NUS Business School—you can gain the competencies you need to become a customer-focused business leader capable of delivering more value for your organization, employees, and customers. -
Courses
Part-time
2 months
English
Online