Customer Support Representative Certificate
Brighton College
Key Information
Campus location
Languages
English
Study format
Distance Learning
Duration
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Pace
Full time, Part time
Tuition fees
USD 4,780 / per year
Application deadline
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Earliest start date
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Scholarships
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Introduction
Customer Support Representatives are essential in every area of the business industry — businesses simply cannot run efficiently without skilled customer support representatives. With your certificate through distance learning with Brighton College, you will be prepared for a career as a Customer Support Representative — all from the comfort of your own home!
Who Should Enroll?
Students enrolling in this Customer Support Representative Certificate program will gain the skills and expertise necessary to pursue entry-level positions in business sales and customer service of technical products, goods or services to both businesses and individuals. Set yourself apart from other candidates by receiving your Customer Support Representative Certificate.
What Will I Learn?
Upon completing the Customer Support Representative Certificate program you will be able to:
- Apply basic economic, finance, and accounting principles to organizational environments;
- Recognize human resource concepts and activities in organizational environments;
- Define the various tasks and responsibilities of managers in organizations;
- Define and apply marketing and distribution principles;
- Describe consumer buying behavior;
- Apply professional selling techniques;
- Apply customer service techniques required in order to sell and service products, systems, or services;
- Identify and use the appropriate technology to aid the implementation of sales and service.
Course Outline
The following courses are included in the Customer Support Representative Certificate program. Courses are released one at a time to maximize learning. This program has a total of 24 credit hours. Each course must be completed in 8 weeks.
| Course ID | Course Name | Credit Hours |
| COM 110 | Communication and Speech | 3 Credit Hours |
| TBS 130 | Marketing and Distribution Principles | 3 Credit Hours |
| TBS 114 | Selling Techniques | 3 Credit Hours |
| TBS 221 | Consumer Behavior | 3 Credit Hours |
| TBS 285 | Customer Service | 3 Credit Hours |
| TBS 270 | Internet Sales and Services | 3 Credit Hours |
| TBS 260 | Advanced Selling Techniques | 3 Credit Hours |
| TBS 290 | Contract and Sales Negotiation | 3 Credit Hours |
Career Outlook
Employment of customer service representatives is projected to grow 10 percent from 2014 to 2024, faster than the average for all occupations. Overall employment growth should result from growing industries that specialize in handling customer service. Specifically, telephone call centers, also known as customer contact centers, are expected to add the newest jobs for customer service representatives. Employment of representatives in these centers is projected to grow 39 percent from 2014 to 2024. Some businesses are increasingly contracting out their customer service operations to telephone call centers because they provide consolidated sales and customer service functions.
Employment Opportunities
You could find Customer Service Representative jobs in the following settings:
- Retail
- Large Corporations
- Call Centers
- Work from Home
- Credit and Insurance Agencies
Earnings*
According to the U.S. Department of Labor, the median hourly wage for customer service representatives was $15.25 in May 2015. The median wage is the wage at which half the workers in an occupation earned more than that amount and half earned less. The lowest 10 percent earned less than $9.74, and the highest 10 percent earned more than $25.49.
*Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2016-17 Edition, Customer Service Representatives, on the Internet at https://www.bls.gov/ooh/office-and-administrative-support/customer-service-representatives.htm
Tuition & Fees
The total price for the Customer Support Representative program is $4,780.
| Total Tuition | $4,680 |
| Enrollment Fee | $100 |
| Total Sales Price | $4,780 |
Career Services
Brighton College is dedicated to assisting you with your job search. You will have access to Brighton’s online career center while completing your career training. The career center is designed to help you find employment in your chosen field.
Personalized Resume Building
You can submit your resume through our online resume center. Our career placement coordinators will provide one-on-one consultations with you and personally review your resume.
Specialized Career Course
Before graduation, you will take a course that focuses on career information and prepares you for your job search. Learn important skills such as networking, career management, and building interpersonal relationships.
One-On-One Cover Letter Assistance
You will learn how to build and design effective cover letters and follow-up letters. In addition, we will show specific examples.
Interview Preparation
You will learn interview techniques and tips on how to answer the most commonly asked questions.