Service design is a field concerned with creating and developing better customer service experiences. It involves everything from employee training to organizational design, and is increasingly important in fields such as retail, transportation, and health care.

Japan is an island nation in East Asia. Located in the Pacific Ocean, it lies to the east of the Sea of Japan, China, North Korea, South Korea and Russia, stretching from the Sea of Okhotsk in the north to the East China Sea and Taiwan in the south.